The Eleven Commandments of E-mail

I’m not sure who originally wrote this, so my apologies if it’s you and I didn’t ask to re-post it.

  1. Use email only when it’s the most efficient channel for your need.
  2. Never print your email.
  3. Send nothing over email that must be error-free.
  4. Never delete names from your address book.
  5. Never forward chain email.
  6. Never send email when you’re furious or exhausted.
  7. Don’t pass on rumor or innuendo about real people.
  8. Nor should you do so about companies you work for or may work for one day.
  9. Never substitute email for a necessary face-to-face meeting.
  10. Remember this hierarchy: first the meeting, then the phone call, then the voice mail, then the email.
  11. Your email is hackable and retrievable, and it can used against you. Use only when absolutely necessary.
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